Client Charter Mission

P.E.A.S. advocates for employees with disabilities or mental health issues. It promotes and supports positive mindset and healthy relationships to achieve a higher level of wellbeing and fulfilment in life.

Commitment

• P.E.A.S. is committed to:
• • Providing high quality professional services, regardless of your gender, race, sexual preference, religion, culture, social or economic circumstances.
• • Contributing to the community’s wellbeing by providing support programs, which minimise emotional, social and economic isolation.
• • Helping people deal positively with challenging life-circumstances and significant life changes.
• • Coaching people to develop their potential and optimise their quality of life.
• • Helping create work environments that encourage learning and development.

Values

P.E.A.S. is committed to providing high quality professional services aimed at enabling adults with varying abilities to develop and sustain safe, loving, supportive and fulfilling lives and work experiences.

Community

The development of respectful, socially inclusive, meaningful and enriching relationships that optimise the quality of life and work experience.

Diversity

P.E.A.S. recognises diversity as essential to a healthy and vibrant community within the work environment. As such, everyone is treated with respect and dignity, regardless of their ability, religious, social, cultural and economic circumstances.

Respect

Respect and acknowledgment are fundamental to positive social interactions, which in turn leads to vibrant communities.
Ethical and professional support to all program participants is provided in an environment that promotes respect, privacy, and dignity.

Growth

Learning and development are essential to empowerment and the achievement of the full human potential. P.E.A.S. therefore endeavours to work creatively to encourage positive sustainable changes that improves livestyles and work environments.

Ethical Standards

• Our services and practices recognise the fundamental right of every person to fairness, respect and dignity and follow strict ethical standards by:
• • committing to working for the good of individual clients and their families.
• • respecting confidentiality.
• • acting responsibly to prevent situations which may cause harm to themselves or others, and identifying any risks to safety.
• • ensuring that no sexual relationship takes place between staff and a participant of the program and that co-participants respect each other.
• • not offering counselling to P.E.A.S. partners or family members.

Confidentiality

Your right to confidentiality when participating in our programs is protected under the Privacy and Data Protection Act 2014 and the Charter of Human Rights and Responsibilities Act 2006, unless there is evidence or reasonable suspicion of abuse or threat to self, another person, property or public safety.

Privacy Statement

We commit to providing quality programs and maintain your privacy, in accordance with the Privacy Act 1988 and the Health Records Act 2001 mentioned above.

Complaint Policy

• P.E.A.S. welcomes feedback on the services and programs provided to you, including how these may be improved.
• If you are not happy with any aspect of the services received, please:
• • speak directly to the counsellor or program facilitator, or call us on 0400 905 750 or email at info@psychoemotionsupport.com.au
• • if you are still concerned, you may wish to ask for an external review of the situation. For more information regarding our complaint policy please email us at info@psychoemotionsupport.com.au